Flourish Therapy Privacy Policy

We (Flourish Therapy) commit to protecting your privacy and promise to collect and store your data safely and securely when you register with us on our website or in person. Our Privacy Policy tells you how we do this and what your rights are. Any personal data processed in line with our Privacy Policy is controlled by us, as the data controller.

Our Privacy Promise

Transparency – We will always tell you what data we’re collecting about you and how we use it. We only acquire your data during your initial consultation and we never share your data.
Secure – We commit to always follow industry best practices to ensure your we store you data is safely and securely. We protect the confidentiality, accuracy and availability of the information we collect about you.

Information we may have on you:

• Full name
• Postal address
• Email address
• Telephone number
• DOB
• Medical and personal information previously supplied by you
• Treatments you may have had in the past by a third party

How we use your information:

• Identify you as the client
• Ensure it is safe to carry out a treatment

Your information and third parties:

We do not sell or pass on any information relating to you.

We will only disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request.

How long will we keep your data:

We will keep your personal data for as long as necessary to fulfill the purposes we collected it for.

Your rights are to:

• ask for the information we hold about you to be rectified if it is inaccurate or incomplete
• request from us access to personal information held about you
• ask, in certain circumstances, to delete the personal data we hold about you
• ask, in certain circumstances, for the processing of that information to be restricted

Contact Us:

If you have any questions about our Privacy Policy, including any requests to exercise your rights, please contact the Data Protection Officer using the details set out below:

by email to: enquiries@flourishtherapy.co.uk

In order to request a copy of the personal data that Flourish Therapy holds about you, please send your request to the Data Protection Officer at the above email address. To enable us to verify your identity and process your request, you must include all of the following information and documentation with your request:

• your full name
• the email address registered to your account
• a description of the data that you are requesting, including a date range
• a copy of your current and valid photo ID (e.g. passport photo page)
• proof of your address in the form of a photocopy of a utilities or service provider bill; and
• the date of the request.