Terms and Conditions

All consultations are confidential. Client records are kept securely at all times in accordance with The Data Protection Act 1998. I offer a free, 20-minute telephone consultation prior to booking any form of treatment to ensure you feel confident that we’re a good fit and provides a safe space to ask questions.

Please be aware that some treatments may not be suitable for some clients.  This is why a thorough consultation is paramount. Please note that holistic therapies are not a substitute for proper medical diagnosis and treatment. At no time will you be encouraged to stop treatment or to reduce or change your prescription drugs without talking to your GP or Consultant.

Parental permission is required for any client under the age of 18.

While parental consent is required for any therapy sessions with minors, consultations with the child are treated as private and confidential. Information shared by the minor during sessions will be kept confidential, in line with professional ethical standards, while ensuring that parents or guardians are kept informed about the overall progress and wellbeing of their child.

Parents and guardians play a vital role in the support and recovery of their child, and communication regarding progress will be shared in a way that respects the minor’s confidentiality while providing reassurance and guidance to the parent or guardian.

In the interests of the safety of both client and therapist, treatment will be refused if it is deemed inappropriate by the therapist.

Pricing of all treatments can be found on the Prices page.

• Please be aware that a £20 deposit will be requested at time of booking for each treatment. This will be deducted from the total amount due at your appointment.
• All unattended appointments will lose any deposit paid.
• Payment is accepted by cash, Google Pay, Paypal or with your debit or credit card.
• Settlement in full is kindly requested at the end of each face to face treatment.
• Settlement in full is kindly requested prior to any online consultation.

At Flourish Therapy, your privacy is important to me. This Privacy Policy outlines how I collect, use, and protect your personal information.

1. Information I Collect

I may collect personal information such as your name, contact details, and health-related information when you book a consultation or communicate with me.

2. How I Use Your Information

Your information is used only to:

• Provide and manage therapy services
• Communicate with you about appointments and inquiries
• Comply with legal obligations

3. Data Security

I take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Access to your data is limited to authorized personnel only.

4. Confidentiality

All client information is treated as confidential. I do not share your personal information with third parties without your explicit consent, except where required by law.

5. Your Rights

You have the right to:

• Access your personal data
• Request corrections to inaccurate information
• Withdraw consent to data processing, where applicable

6. Changes to This Policy

I may update this Privacy Policy periodically. Any changes will be notified to you via email where appropriate.